Thank you for shopping at Virevano. We are committed to delivering your orders safely, reliably, and quickly across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

1. Order Processing Time
All orders placed on Virevano are processed within 24 to 48 hours (excluding weekends and local public holidays). Once your order is processed, you will receive an order confirmation via email.

2. Shipping Timeframes
We utilize local fulfillment hubs to ensure fast express delivery to your doorstep:

United Arab Emirates (UAE): 1 to 3 Business Days

Kingdom of Saudi Arabia (KSA): 2 to 4 Business Days

3. Payment Methods & Cash on Delivery (COD)
To ensure a 100% secure shopping experience, we offer Cash on Delivery (COD) for all orders across UAE and KSA. You can conveniently inspect your parcel and pay cash or card upon receiving your package.

4. Delivery Tracking
Once your order is dispatched from our local warehouse, our courier partner will contact you via SMS or WhatsApp to confirm your delivery location and schedule the preferred time slot.

5. Need Help With Your Order?
If you face any issues or delays with your shipment, please contact us immediately at support@virevano.com or via our live WhatsApp support on the website.

3. Refund Policy:
At Virevano, customer satisfaction is our top priority. We stand by the quality of our products. If you receive a product that is damaged, defective, or incorrect, we offer a simple and hassle-free return and replacement policy.

1. 7-Day Replacement Guarantee
We provide a 7-Day Replacement/Exchange Guarantee from the date of package delivery. If you encounter any of the following issues, you are eligible for a free replacement:

Product received is physically damaged during transit.

Product has a manufacturing defect or is not working properly.

Incorrect product sent by mistake.

2. How to Request a Return/Replacement
Take a clear photo or short video showing the issue or damage with the product.

Email the photos/video along with your Order Number to support@virevano.com or message us on WhatsApp.

Our team will verify your claim within 24 hours and arrange a replacement parcel dispatched to your address.